FAQs

What is home health care?
Home health services are provided in patients' homes for an illness or injury. The goal of home health care is to promote recovery or stability in patients' medical conditions and help them return to independent self-care or family support at home.

What is hospice care?
Hospice care allows patients with a limited life expectancy to continue to live in their homes – surrounded by family and the familiar -- and manage their symptoms. Its emphasis is on preserving patients' dignity and improving their quality of their life through symptom management.

What kinds of services does SSM Health at Home provide?
Home health services are provided in patients' homes for an illness or injury. The goal of home health care is to promote recovery or stability in patients' medical conditions and help them return to independent self-care or family support at home.

Can I afford your services?
Home health services are provided in patients' homes for an illness or injury. The goal of home health care is to promote recovery or stability in patients' medical conditions and help them return to independent self-care or family support at home.

How do I get your services?
Referrals can be made by physicians, other health-care professionals, social workers and representatives from hospitals and skilled nursing facilities. Patients, family members and friends can make a referral too. Start our easy referral process by calling either 314-989-2700, Option 1 or 800-265-0100. Once you return SSM's Health at Home referral forms, we'll take it from there.

How can I contact you?
To contact SSM Health at Home, call us at 800-265-0100 or see our Locations page for the office nearest you.

Where are you located?
We serve the residents of more than 50 counties in Missouri, Illinois, Oklahoma and Wisconsin. See our Locations page on this site for the office nearest you.

Can I get help paying my bill?
For eligible patients, financial assistance is available. For more information about financial assistance, contact an SSM Health at Home customer service representative at toll free 800-536-0776 or 314-989-2540, Monday through Friday, 8 a.m. - 4 p.m. CST. Learn more about our Financial Assistance.

How do I know if I qualify for your services?
To qualify for home health services, your physician must certify that you meet the following conditions:

  • You must be homebound, at least temporarily.
  • You must require care that is considered skilled by Medicare/Medicaid.
  • The care must be reasonable and necessary according to Medicare/Medicaid.
  • A physician must order the care and certify that you are homebound.
  • If nursing is needed, it must be intermittent (more than one visit and less than daily).

If you do not meet the criteria for home care under Medicare or Medicaid, your physician will be consulted and you will be given information about other arrangements for your care.

To be eligible for hospice services, a patient's physician and SSM Health at Home Hospice's medical director must certify that a patient is in the advanced stages of a life-threatening illness with a life expectancy of six months or less.

What does homebound mean?
Homebound means you are unable to leave your home for social reasons more than once or twice a week and it is a considerable and taxing effort for you to leave your home. You may leave home an unlimited number of times for medical treatment, church services or adult day care in a licensed or accredited facility, as long as you meet the criteria above.

What is skilled care?
What is skilled care? A skilled nurse, physical therapist, speech therapist or ongoing occupational therapist may be needed to provide some treatment, assessment or teaching that cannot normally be done without a skilled professional. If you qualify for one of a skilled service, you may also qualify for a medical social worker, home health aide and some medical supplies